Faq
Frequently Asked Questions
Ordering & Payment
How can I place an order?
Simply browse our collections of Skirts, Shorts, and T-Shirts & Tops, select your desired items, choose your size and quantity, and proceed to checkout. You will be guided through the payment process.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout. All transactions are encrypted for your safety.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel, please email us at [email protected] as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
Shipping & Delivery
What are your shipping options and costs?
We offer standard and express shipping options. Shipping costs are calculated at checkout based on your location and the weight of your items. Free standard shipping is available on orders over a certain amount—check our current promotions for details.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days within the United States and 10-20 business days internationally. Express shipping is faster, usually 2-5 business days. Delivery times may vary due to customs or local postal services.
Do you ship internationally?
Yes, we ship to most countries worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please check your local regulations before placing an order.
Returns & Exchanges
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you may return unworn, unwashed items with original tags within 30 days of delivery for a full refund or exchange. Please email [email protected] to initiate a return.
How do I return an item?
Contact our support team at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
When will I receive my refund?
Once we receive and inspect your return, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. You will receive a confirmation email once the refund is complete.
Product & Sizing
How do I find the right size?
We provide a detailed size guide on each product page. Please refer to the measurements (waist, hip, length, etc.) for Skirts, Shorts, and Tops. If you are between sizes, we recommend choosing the larger size for a more comfortable fit.
Are your products true to size?
Our products are designed to fit standard sizing. However, fit may vary depending on the fabric and style. We encourage you to check the specific product measurements and read customer reviews for guidance.
What materials are used in your clothing?
We use high-quality materials such as cotton, linen, polyester blends, and spandex for comfort and durability. Each product page lists the fabric composition. For care instructions, please refer to the label inside the garment.
Customer Support
How can I contact you if I have more questions?
For any inquiries, please email us at [email protected]. Our team will respond within 24-48 hours during business days. We are here to help with orders, products, or any other concerns.
Do you have a physical store?
EosChiton is an online-only store. We do not have a physical retail location. All purchases are made through our website, and we ship directly to your address.
